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Defining ‘On-time, In-full’ in the Consumer Sector

Measuring supply-chain performance should be simple. But it isn’t yet — because companies are using an inconsistent approach to a critical metric that measures if shipments are delivered successfully, called “on-time and in-full.” The Trading Partner Alliance, of which the Consumer Brands Association is a founding member, surveyed 24 major retailers and CPG companies to create consistency.

A Consistent Metric:

Case quantity that is delivered to the destination by the requested delivery date, calculated as a percentage of the ordered quantity that:

• Disregards any over-delivered quantity or inaccurate product
• Measures arrival at the destination facility
• Adjusts delivery time for any retailer-caused appointment delay, measures to the end of the working day and includes a one-day early allowance